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Cloud-based Telecom Expense Management

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The Real Cost of BYOD

Bring-Your-Own-Device (BYOD) is the one topic that has remained top of mind for everyone in IT this year. For some it equals freedom, for some it is a nightmare waiting to happen. 

Regardless of whether you view BYOD as a savior or a demon, there has been some great research put together on the trend. We here at Xigo decided to assemble that data and share some cold hard facts and figures around BYOD for all of you. And we decided to present it to you in an infographic. Because we’re nice like that.

For instance, did you know that by 2015, there will be more than 15 billion network connected devices?  That equals more than two devices for every person on the planet!   How will IT departments manage that—especially in a BYOD world?

Or how about how many employees and students would accept a lower-paying job as a trade-off to be able to use a device of their choice?  You’ll be surprised at the numbers.

So read on and learn all about the numbers behind BYOD…and how best to manage it.

http://www.xigo.com/byod/

Categories: Industry Observations, Did You Know, Xigo Research, Best Practices
Enterprises and Users Are Loyal to Carriers...but not Devices

We recently completed reviewing the 2011 patterns and usage for all the devices under our management last year and wanted to share some of the more interesting findings with all of you. 

In addition to usage figures, Xigo’s quarterly research tracks the types of devices used and which carriers enterprises are subscribed to.  It’s been well reported already that BlackBerry usage has decreased at the enterprise level.  Among our users there was a decrease of 9% in 2011, dropping from 71% in January to 62% in December. 

While this is not surprising, what is surprising is that the "other" category (which would include Android devices) was the biggest gainer, moving up over 6 points from 19% in January to 25% in December. 

Despite the press and discussion of Apple devices driving BYOD situations, during the same time period iPhone use only increased from 10% in January to 13% in December.

Carrier subscription numbers also remained surprisingly consistent throughout 2011, with all of the major four carriers retaining their market share.  Verizon ranged from 38%-40% market share and didn’t see a visible bump from the availability of the iPhone, at least not among our enterprise users.

AT&T also retained its numbers all year long, ranging from 38%-39% market share.  Sprint remained at the low end at 10%-11%, as did T-Mobile with 9%-10% (amidst a failed merger) and the "other" category staying right around 3%.

These statistics show that enterprises are remaining loyal to their current carriers—but not their devices.  We can expect these numbers to continue along this path as consumerization of the workplace continues to take hold and enterprises adopt additional BYOD and CoIT policies.

Categories: Did You Know, Industry Observations
Q&A with Dave Spofford: Viewpoints on Managing Telecom Expenses in the time of BYOD

Our very own Dave Spofford was just featured in a Dimension Data blog post, so we thought it was too good not to share. In a spotlight Q&A, Spofford shares his thoughts about the recent acquisition and his tips and best practices on how to manage telecom expenses in the face of the growing BYOD trend. He also discusses the differences between Telecom Expense Management (TEM) and Mobile Expense Management (MEM) and how they help manage increasing mobility in the enterprise workforce.

Take a look and please let us know if you have any comments or feedback on the subject.

Categories: Industry Observations, Did You Know

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